Quality Policy

Mission, Vision, Values ​​and Quality Policy, MA and CN:

Mission: the company’s reason for being

Transform the lives of millions of people around the world by providing them with voice and data connectivity through wireless devices. Become a company with social impact.

Vision: What the company wants to be

To be the world’s largest manufacturer of wireless solutions for the operator channel.

Values ​​that identify the company

Speed, adaptability to technological and contextual changes, and a focus on making innovation and technology our main levers of change, with a focus on our customers, ethics, honesty, and respect for the environment, people, and business. Maintaining the ability to serve our customers by ensuring business continuity.

 

MANAGEMENT SYSTEM POLICY

The Policy of CO-COMM SERVICIOS TELECOMUNICACIONES S.L. (hereinafter COCOMM), as a company dedicated to the sale of electronic and telecommunications equipment, has the fundamental objective of providing its customers with quality services that meet current and mutually agreed-upon requirements, providing real solutions to specific problems.

Quality and business continuity are a commitment of the organization and an individual responsibility of each member of the team, which must be reflected in concrete actions that internally and externally reflect an image of COCOMM that identifies with professionalism and quality of service.

Therefore, we direct our actions towards:

  • EXCEED EXPECTATIONS AND CUSTOMER SATISFACTION: Constantly monitor that we respond to customer demands and expectations at all times, improving their satisfaction.
    GUARANTEE LEGAL COMPLIANCE: Complying with the legislation affecting our products/services, as well as applicable environmental legislation.
  • ENVIRONMENTAL PROTECTION: Fulfilling our environmental commitments and pollution prevention.
  • ENSURE BUSINESS CONTINUITY: Integrating all IMS requirements into business processes and committing to meeting applicable requirements.
  • PROVIDE RESOURCES: Provide adequate means so that all staff can freely identify and eliminate obstacles that impede quality improvement and the continuity of their work.
  • PROMOTE CONTINUOUS IMPROVEMENT: Consider continuous improvement in quality, environmental performance, and business continuity as a permanent objective, which increases the quality perceived by our customers and our commitment to environmental sustainability.
  • SYSTEMATIZE PROCESSES: Systematize processes, services, and operating methodologies.
  • TECHNOLOGY: Involvement of new technologies in our services.
  • GEOGRAPHIC EXPANSION: Promote the company’s visibility in increasingly broader territorial areas.
  • PREVENT ERRORS: Correct any nonconformities that occur, but emphasize prevention to avoid recurrence.
  • MEETING DEADLINES: Consider execution of order deadlines, punctuality, and maintaining trust between our customers and suppliers as key points in the company’s daily management.
  • INNOVATION: Maintain a high level of innovation in the development and manufacturing of its products, within the framework of an ongoing system of continuous improvement. TRAINING AND
  • PROFESSIONAL SPECIALIZATION Enhance the training necessary to achieve a highly qualified workforce.
  • STAFF PARTICIPATION AND CONTINUOUS IMPROVEMENT Foster a participatory environment among employees, integrating them into a common goal and improving communications that facilitate teamwork, individual recognition, and suggestions for improvement.

This IMS Policy will serve as a framework for establishing and reviewing the annual Objectives. It will be reviewed periodically to ensure its compliance with the Company’s actual practices. To ensure that Company Personnel are aware of it, the IMS Policy will be publicly posted at COCOMM facilities.